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Troubleshooting

Common issues and how to fix them.

"I see my own conversations in the dashboard"​

Cause: You installed the extension in your Chrome profile, not your child's.

Fix:

  1. Uninstall the extension from your profile
  2. Switch to your child's Chrome profile
  3. Reinstall the extension there
  4. Link it with the child's code

Possible causes:

  • The code was entered incorrectly (codes are case-sensitive)
  • The code has expired (codes expire after 7 days)
  • You're in the wrong Chrome profile

Fix:

  • Double-check the code matches exactly what's in your dashboard
  • If it's expired, go to your dashboard and click "Regenerate Code"
  • Make sure you're in your child's Chrome profile

"Conversations not appearing"​

Check these things:

  1. Is the Sensible icon showing a green dot? (If not, the extension isn't linked)
  2. Are you on a supported platform? (claude.ai, chatgpt.com, gemini.google.com, or character.ai)
  3. Wait 1-2 minutes — there's a short sync delay
  4. Try refreshing your dashboard

Still not working?

  • Open Chrome DevTools (F12) and check the console for [Sensible] messages
  • Try uninstalling and reinstalling the extension

"Extension disappeared"​

Chrome profiles are separate. The extension only appears in the profile where it was installed.

Fix: Switch to your child's Chrome profile to see/manage the extension.

"Extension icon has no indicator"​

The extension might not be linked. Click the icon to check its status. If it says "Not connected," enter the link code again.

Dashboard won't load​

  1. Try signing out and back in
  2. Clear your browser cache
  3. Try a different browser or incognito mode
  4. Check if getsensible.app is accessible

Need more help?​